Terms of Service

• You must be at least 18 years old to create an account and use our services.
• You sign in with a one-time code sent to your email. Keep access to your email account secure — anyone who can read your email can sign in to your account.
• The name, phone number, address and other details in your profile must be true and kept up to date. Your member ID (for example LF3827) is assigned once and cannot be changed or transferred.
• You are responsible for all activity under your account, including shipments submitted and invoices paid.

We provide a warehouse address in China that you use when buying from online stores. We then:

• receive parcels addressed to your member ID and photograph them on arrival;
• store them free of charge for a limited period (see Storage below);
• consolidate the parcels you select into one shipment, with optional value-added services such as removing original packaging, extra protective packing or an inspection with photos;
• hand the shipment to a third-party international carrier on the route you choose.

We are a forwarding service only. We are not the seller of the goods you buy, and we are not responsible for the quality, authenticity, quantity or condition of goods as delivered to our warehouse by the seller or the domestic courier. Questions about an order (wrong item, missing item, returns to the seller) must be settled between you and the seller.

We may open and inspect any parcel to check that it can be shipped safely and legally, to match it to your account, or to provide a service you requested.

You must not send to our warehouse, or ask us to ship, any of the following:

• standalone lithium batteries and power banks;
• liquids, creams and pastes, aerosols and powders;
• strong magnets;
• knives, weapons and replica weapons;
• counterfeit or brand-infringing goods;
• food, including meat and fresh produce;
• medicines and dietary supplements;
• tobacco and e-cigarettes;
• flammable or explosive items;
• cash and precious metals;
• animals, plants and seeds;
• anything else prohibited by the laws of China, the destination country or the carrier.

Electronics with built-in batteries can only be shipped on designated sensitive-goods routes. The exact rules depend on each route and may change — the routes offered when you submit a shipment already reflect the item type you select. If you are unsure, ask us before you buy.

If we find a prohibited item, we may refuse to ship it, hold it, return it to the seller or dispose of it, at your cost, and we may report it to the authorities where required by law. Fines, return charges and disposal costs caused by prohibited items are your responsibility.

When you submit a shipment you provide the customs declaration (item description in English, quantity and unit value in USD). You are responsible for making it complete and truthful. We do not under-declare or misdescribe goods at your request.

All our routes include import duties and taxes for the destination country, so under normal circumstances you will not be asked to pay duties on delivery. However:

• fines, return shipping and destruction costs caused by an inaccurate declaration or a prohibited item are paid by you;
• if a correctly declared shipment is inspected or detained by customs, we will work with the carrier to resolve it according to that route's rules, but we cannot guarantee release. If it is seized, compensation follows the Loss, customs seizure and compensation section.

The declared value is also the basis for any compensation (see Loss, customs seizure and compensation). Declaring a value lower than the real value reduces the amount you can claim.

• Each parcel is stored free for 60 days from the day it arrives at our warehouse. Your dashboard reminds you from day 50.
• Storage after 60 days is charged at a rate quoted by our support team. Storage fees are added to the invoice of the shipment that contains the parcel.
• If a parcel is still in our warehouse 90 days after the free period ends (150 days after arrival) and has not been included in a paid shipment, it is treated as abandoned.
• Before disposing of an abandoned parcel we will notify you by email or WhatsApp, using the contact details on your account, at least 15 days in advance. If you do not arrange shipment and pay the outstanding fees within that notice period, we may sell, donate, recycle or destroy the parcel without further liability to you.

Parcels that arrive without a recognizable member ID are kept as unmatched parcels. If no one claims them, the same 150-day period applies from the day of arrival. Because we cannot identify the customer an unmatched parcel belongs to, it is disposed of when that period ends without further notice.

Shipping is charged by chargeable weight: the greater of the actual weight and the volumetric weight (length × width × height in cm ÷ the route's divisor, normally 5000 for air and 6000 for sea), rounded up to the next 0.5 kg and not less than the route's minimum.

• Prices shown on our website before packing are estimates. The final price is based on the weight and size we measure after packing, which are recorded with photos.
• After packing we send you a final invoice. All prices are in US dollars (USD). When online payment is available, you pay through a secure payment link processed by our payment provider, Airwallex, and we do not see or store your full card details. Otherwise we will tell you how to pay when you contact us on WhatsApp.
• We ship only after the payment is confirmed by our payment provider.
• Value-added services, shipping insurance and storage fees are listed as separate items on the invoice.

If you disagree with the weight or size, tell us before you pay. Payment of an invoice confirms that you accept the measured weight and size. Cancellations and refunds are covered by our Refund Policy.

International shipping is performed by third-party carriers. Transit times shown on our website are estimates based on past performance and are not guaranteed. Customs inspections, holidays, weather, carrier capacity and other events outside our control can cause delays.

Please make sure the delivery address and phone number are correct and that someone can receive the shipment. Costs caused by an incorrect address, a refused delivery or an uncollected shipment are your responsibility.

Our responsibility for a shipment starts when we accept it for packing and ends when the carrier records it as delivered.

Customs seizure or loss. If a correctly declared shipment is seized by customs or lost while it is our responsibility, we compensate the declared value of the affected items, up to $5 per kg of the shipment's chargeable weight. The shipping fee is not refunded.

Shipping insurance. Shipping insurance premiums and coverage are quoted by our support team: tick “I need shipping insurance” when you submit a shipment and contact us on WhatsApp to confirm.

Damage, missing items and delays are not compensated. We photograph every parcel when it arrives and when it is packed, and you can choose reinforced packing for fragile items. Once a shipment has left our warehouse, damage to the goods, missing or short items, and delivery delays (including missed delivery estimates) are not compensated.

How to claim: if you believe a shipment is lost, or it has been seized by customs, contact us and we will open an investigation with the carrier. It is treated as lost once the carrier confirms the loss, and as seized once the carrier or customs confirms the seizure.

We also do not compensate for:

• prohibited, restricted or counterfeit items, or shipments with an inaccurate declaration — including when they are detained, confiscated or destroyed by customs for that reason;
• events outside our reasonable control, such as natural disasters, war, strikes or government action.

Approved compensation is paid to your original payment method or by another method we agree with you.

To the fullest extent permitted by law, our total liability for any shipment is limited to the compensation described above, and we are not liable for indirect or consequential losses such as loss of profit, loss of business or resale value.

You agree to cover any fines, charges, claims or costs that we incur because of your breach of these Terms — for example an inaccurate declaration or a prohibited item.

We may suspend or close an account that breaks these Terms, provides false information or is used for illegal activity. You may stop using our services at any time; parcels already in our warehouse remain subject to these Terms until they are shipped or disposed of, and any fees owed remain payable.

These Terms are governed by the laws of the State of Wyoming, USA. If a dispute arises, please contact us first — we will try to resolve it amicably. If it cannot be resolved by negotiation, it will be submitted to a court of competent jurisdiction in the State of Wyoming.

Nothing in these Terms limits any mandatory consumer rights you have under the laws of the country where you live (for example in the European Union or the United Kingdom). Where such laws give you greater protection, those laws apply.

We may update these Terms from time to time. The date at the top of this page shows the latest version. Changes do not affect shipments already paid. Continuing to use our services after an update means you accept the updated Terms.

These Terms are available in English and Chinese. If the two versions differ, the English version prevails.

LANDFALLFREIGHT LLC Operating address: Building 38, Dongbu Xiandaicheng, Sanhe Subdistrict, Huiyang District, Huizhou, Guangdong, China Phone / WeChat: +86 180 7334 3166 Email: info@landfallfreight.com