Frequently asked questions

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States. Available routes differ by country — choose your destination in the shipping estimate above to see them. Some countries don't have an online quote yet; contact us on WhatsApp or by email for a quote.

Transit times depend on the route. Please refer to the transit time shown for each route in the shipping estimate and when you submit a shipment. Transit time starts when your package leaves our warehouse; holidays and customs inspections may cause delays.

Routes marked "Duties included" cover import duties and taxes for the destination country, so there is nothing more to pay at delivery. Most parcel routes include duties and taxes. Each route is marked in the online estimate.

Sign up for free and complete your profile — your personal China warehouse address appears on your dashboard, with your member ID (e.g. LF3827) in the recipient name. Use this address exactly when ordering on Taobao, 1688 or Pinduoduo so we can match your parcels. Pre-alerting your tracking numbers helps, but isn't required as long as your member ID is on the label.

Parcels are stored free for 60 days from the day they arrive, and your dashboard reminds you from day 50. Storage after 60 days is charged at a rate quoted by our support team, paid with your shipment invoice. Parcels still here 90 days after the free period ends are treated as abandoned — we'll notify you by email or WhatsApp at least 15 days before disposing of them.

Yes — that's package consolidation. Select several received parcels in My Parcels and submit them together. We pack them into one box so you pay for one international shipment. You can also choose value-added services such as removing original packaging, extra protection, or an inspection with photos.

By chargeable weight: the greater of the actual weight and the volumetric weight, rounded up to the next 0.5 kg. Volumetric weight = length × width × height (cm) ÷ 5000 for air or ÷ 6000 for sea. Prices on the homepage are estimates; the final cost is based on the packed weight and size, and you confirm it before paying.

You can cancel free of charge from your order page any time before you pay. If you cancel after paying but before your shipment leaves our warehouse, we refund the payment minus the actual processing fee and any value-added services already done. Once shipped, payments are not refundable — customs seizure or loss is handled as a claim. Raise any weight questions before paying; payment confirms the weight. See our Refund Policy.

Once your shipment is packed, we confirm the final cost and you can see the invoice on your order page. Follow the instructions there: when online payment is available, click "Pay Now"; otherwise tap "Pay via WhatsApp" and we'll send you the payment details. All prices are in US dollars (USD). We ship as soon as your payment is confirmed.

We can't ship: standalone lithium batteries and power banks; liquids, creams, aerosols and powders; strong magnets; knives, weapons and replica weapons; counterfeit goods; food (including meat and fresh produce); medicines and supplements; tobacco and e-cigarettes; flammable or explosive items; cash and precious metals; animals, plants and seeds. Electronics with built-in batteries can only go on designated sensitive-goods routes. Exact rules depend on each route — if you're not sure, ask us on WhatsApp before you buy. See our Terms of Service for details.

We photograph every parcel when it arrives. If we find damage, we'll mark it on your dashboard with photos and you choose what to do: keep it, have it repacked with extra protection, or contact us. You can always reach us by WhatsApp or email.

If a shipment is seized by customs or lost, we compensate the declared value, up to $5 per kg of the shipment's chargeable weight; the shipping fee is not refunded. Shipping insurance covers only loss and customs seizure, not damage. Premiums and coverage are quoted by our support team: tick “I need shipping insurance” when you submit a shipment and contact us on WhatsApp to confirm. Damage, missing items and delays are not covered, so we recommend reinforced packing for fragile items. Shipments held because of an inaccurate declaration or prohibited items are not compensated — see our Terms of Service.

Yes. That is what we do best. Give each supplier our warehouse address with your reference. We receive every delivery, check it against what you expect and keep it until everything has arrived. Then we combine it into one shipment.

From a single small parcel to a full container. Parcels are priced online. For cartons, pallets, LCL and FCL, send us a quote request with your estimated cartons, weight and volume.

Yes, to Amazon warehouses in the United States, Canada, the United Kingdom, the EU and Australia. Send us your shipment plan. We label the cartons, follow Amazon's packing requirements and arrange the delivery appointment.

To the United States: air freight with delivery, Matson express ocean, LCL, FCL and truck delivery. To Canada, the United Kingdom, the EU and Australia: air and ocean freight lines. We suggest the options that fit your goods, budget and timeline.

Duties included (DDP) means the shipping price already covers import duties and taxes in the destination country, so there is nothing more to pay at delivery. Small parcels: Most parcel routes include duties and taxes. Each route is marked in the online estimate. Air freight, Matson express ocean and ocean freight lines: Duties and taxes can be included (DDP). Your quote states which. LCL and FCL: Duties and taxes can be included, or you can clear customs with your own broker. Your quote states which.

Yes. At our warehouse in Huizhou we can open cartons, check and count items, take photos, apply FBA labels, re-box and palletize. Prices are confirmed in your quote.

Yes, on request. Oversized items such as crated goods and furniture to Europe are quoted case by case. Send us the sizes and weights.

Some routes accept goods with built-in batteries, others do not. Tell us in the quote form and we will confirm the options.