This Refund Policy explains when payments made to LANDFALLFREIGHT LLC ("Landfall Freight", "we") for shipping invoices can be refunded. It forms part of our Terms of Service.
In short: you can cancel free of charge before you pay. After payment and before your shipment leaves our warehouse, we refund the payment minus the payment processing fee and any value-added services already performed. Once shipped, payments are not refundable — customs seizure or loss is handled as a compensation claim, and damage, missing items and delays are not compensated.
1. Before you pay
Nothing is charged until you pay an invoice. You can cancel a shipment request at any time before payment from your dashboard or by contacting us. The parcels go back to your storage, and the storage rules in our Terms of Service continue to apply from the day each parcel arrived.
2. After payment, before dispatch
If you cancel after paying but before the shipment has left our warehouse, we refund the amount you paid, minus:
- the payment processing fee actually charged to us for that payment; and
- value-added services already performed, such as extra protective packing or inspection photos.
The parcels go back to your storage. Storage fees already incurred are not refunded.
3. After dispatch
Once a shipment has left our warehouse, payments are not refundable on request, including shipping fees, insurance premiums, value-added services and storage fees. If the shipment is lost or seized by customs, please make a claim under the Loss, customs seizure and compensation section of our Terms of Service: compensation is based on the declared value, up to $5 per kg, and the shipping fee is not refunded. Damage, missing items and delays are not compensated.
4. Weight and size disputes
Shipping fees are based on the weight and size we measure after packing, recorded with photos. The warehouse weighing photos are final. If you disagree with the measurements, tell us before you pay — payment of the invoice confirms that you accept them, and weight-related refund requests after payment cannot be accepted.
5. Duplicate payments
If you are charged more than once for the same invoice because of a technical error, we refund the duplicate payment in full.
6. How to request a refund
Email info@landfallfreight.com or message us on WhatsApp with your order number (for example LF2611060001). We will confirm the refundable amount with you before processing it.
- Refunds are made in US dollars (USD) to the original payment method, or another method agreed with you if that is not possible.
- We start processing an approved refund within 7 business days. How long it takes to appear on your statement depends on your bank or card issuer.
- We are not responsible for differences caused by currency exchange rates or fees charged by your bank.
If you have a problem with a payment, please contact us before opening a dispute or chargeback with your bank — it is usually the fastest way to resolve it.
7. Contact us
LANDFALLFREIGHT LLC Operating address: Building 38, Dongbu Xiandaicheng, Sanhe Subdistrict, Huiyang District, Huizhou, Guangdong, China Phone / WeChat: +86 180 7334 3166 Email: info@landfallfreight.com